IT Operations Support Associate (Entry-Level)

Gaffney, SC (Corporate) • Corporate • Full-Time Hourly • Day Shift

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Job Type

Full-Time Hourly

Shift

Day

Location

Gaffney, SC (Corporate)

Immediate Supervisor

IT Director

Benefits

401k
Health Insurance
HSA Contributions
Dental & Vision
Life Insurance
Critical Illness Insurance
Voluntary Short-Term Disability
Vacation Pay (based on eligibility guidelines)
Holiday Pay (8 hours)
Christmas Bonus
Employee Discount
Employee Recognition Program
EAP Program
Referral Program

Perks

Competitive wages
Flexible schedules
Closed on Sundays
Unique team culture
'Promote from within' philosophy
Comprehensive benefit package
Employee discount

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Summary

Hamrick’s is seeking a motivated and detail-oriented IT Operations Support Associate to join our Information Technology team. This entry-level position is ideal for individuals starting their career in IT who are eager to learn and grow in a dynamic retail environment. You will be responsible for providing first-level support for end users, maintaining IT infrastructure, and assisting with the day-to-day operations of the IT department.

Responsibilities

Provide technical support to employees in stores, warehouses, and corporate offices via phone, email, or ticketing system.
Troubleshoot hardware and software issues on desktops, laptops, printers, POS (Point of Sale) systems, and mobile devices.
Assist with system installations, updates, and configurations.
Monitor and escalate issues related to servers, network performance, and store connectivity.
Support onboarding and offboarding processes for employees, including account creation and hardware setup.
Maintain asset inventory records for IT equipment and software licenses.
Perform routine maintenance checks and assist with IT documentation.
Collaborate with team members to improve IT operations and end-user satisfaction.
Assist in testing and rollout of new hardware, software, and system updates.
Follow all IT policies and procedures to ensure security and compliance.
Office and/or retail store setting.
May require lifting of IT equipment (up to 40 lbs).
Occasional travel to store locations for on-site support or rollouts.

Qualifications

High school diploma or GED required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
0–2 years of experience in an IT support or help desk role (internships or coursework may substitute).
Basic understanding of Windows OS, Microsoft Office Suite, and network troubleshooting.
Familiarity with retail systems, POS, or ERP software a plus.
Excellent problem-solving and communication skills.
Strong customer service orientation.
Ability to work independently and in a team environment.
Willingness to occasionally work evenings or weekends, if needed.

A family-owned retail department store.

Hamrick's is a family-owned retailer with 80 years of excellence in providing value-driven merchandise to our loyal customers. We take pride in offering a wide range of quality products, from apparel to footwear, while maintaining our commitment to superior customer service.

Founded In 1945, Hamrick's currently operates at 21 locations in 5 states. Our core value of Great Brands and Incredible Prices Is successful due to our Great Teams and Incredible People, people just like you!

We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office.

At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees.

Join our team and contribute to a legacy of success as we celebrate our 80th year!!