Retail Customer Service Support and Operations Administrative Associate

Gaffney, SC (Corporate) • Corporate • Full-Time Hourly • Day Shift

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Job Type

Full-Time Hourly

Shift

Day

Location

Gaffney, SC (Corporate)

Immediate Supervisor

Director of Stores

Benefits

401k
Health Insurance
HSA Contributions
Dental & Vision
Life Insurance
Critical Illness Insurance
Voluntary Short-Term Disability
Vacation Pay (based on eligibility guidelines)
Holiday Pay (8 hours)
Christmas Bonus
Employee Discount
Employee Recognition Program
EAP Program
Referral Program

Perks

Competitive wages
Flexible schedules
Closed on Sundays
Unique team culture
'Promote from within' philosophy
Comprehensive benefit package
Employee discount

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Summary

The Retail Customer Service Support and Operations Administrative Associate will assist in day-to-day operations within the retail environment, ensuring a seamless customer experience and efficient business processes. This position provides administrative support to the customer service and operations teams while working closely with retail staff to enhance service delivery, streamline operations, and resolve customer issues.

Responsibilities

Serve as the first point of contact for customer inquiries, complaints, and requests, providing timely and accurate information.
Address customer concerns and issues, escalating complex matters to senior management when necessary.
Assist in the resolution of service or product-related issues in a professional manner.
Monitor and respond to customer feedback on various platforms (e.g., social media, customer surveys).
Support daily retail operations, including maintaining inventory levels, processing returns and exchanges, and organizing product displays.
Coordinate with store leadership to ensure the smooth execution of promotional events, sales initiatives, and product launches.
Maintain accurate records of operational activities, including sales data, inventory reports, and customer service interactions.
Assist in the preparation and scheduling of staff shifts and manage employee timekeeping.
Provide clerical support such as filing, data entry, and documentation for retail and customer service departments.
Prepare and maintain reports, including sales performance, customer satisfaction metrics, and operational trends.
Support operational processes, including ordering office supplies, managing shipment tracking, and coordinating deliveries.
Work closely with store managers, sales associates, and other teams to ensure the highest level of customer service and operational efficiency.
Assist with training new employees on customer service protocols, product knowledge, and operational procedures.
Participate in team meetings, offering insights to improve customer service and operational practices.
Ensure adherence to retail policies, procedures, and regulatory requirements.
Support auditing and inventory control processes, ensuring proper stock levels and accurate record-keeping.
Contribute to the development of customer service protocols and operational efficiency initiatives.

Qualifications

High School diploma or equivalent; some college coursework or a relevant degree is a plus.
Previous experience in customer service, retail operations, or administrative support is preferred.
Strong communication skills, both written and verbal, with the ability to interact with customers and team members professionally.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and retail management systems.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
A customer-centric attitude with problem-solving skills and a proactive approach to tasks.
Full-time position with occasional evening and weekend shifts depending on retail schedule.
Office and retail floor environment, requiring some physical activity, such as lifting packages and organizing products.

A family-owned retail department store.

Hamrick's is a family-owned retailer with 80 years of excellence in providing value-driven merchandise to our loyal customers. We take pride in offering a wide range of quality products, from apparel to footwear, while maintaining our commitment to superior customer service.

Founded In 1945, Hamrick's currently operates at 21 locations in 5 states. Our core value of Great Brands and Incredible Prices Is successful due to our Great Teams and Incredible People, people just like you!

We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office.

At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees.

Join our team and contribute to a legacy of success as we celebrate our 80th year!!